Refund policy

A. Cancellation Policy

Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

To exercise your right of cancellation, you must inform us (Mattioli & Waldschmidt GmbH, Gymnasiumstraße 45, 74072 Heilbronn, Germany, Tel.: +49 15224865538, Email: info@mawaitalienischefeinkost.com) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


 

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.


 

You will bear the direct cost of returning the goods.


 

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


 

Exclusion or premature expiration of the right of cancellation

  • The right of cancellation does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly.

  • The right of cancellation does not apply to contracts for the supply of alcoholic beverages whose price was agreed upon at the time of concluding the contract, the delivery of which can only take place after 30 days from the conclusion of the contract, and the actual value of which is dependent on market fluctuations that cannot be controlled by the trader.

  • The right of cancellation expires prematurely in the case of contracts for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The right of cancellation does not apply to consumers who do not belong to a Member State of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time of contract conclusion.

General Information

  1. Please prevent damage to and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer possess the original packaging, please ensure adequate protection against transport damage with suitable packaging.

  2. Please do not return the goods freight collect.

  3. Please note that the aforementioned sections 1 and 2 are not a prerequisite for the valid exercise of the right of cancellation.

B. Cancellation Form

(If you wish to cancel the contract, please complete this form and return it.)

To:

Mattioli & Waldschmidt GmbH

Gymnasiumstraße 45

74072 Heilbronn

Germany

Email: info@mawaitalienischefeinkost.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.